If you already purchased CHISON product, we ask you finish the User Register at //www.aijag.com/reg, the corresponding free warranty period is provided for the main unit and
probe (transducer) from the date of Ex-factory.
The original warranty period for the repaired or replaced products which are still in warranty period will not be extended.
4. Warranty Exemptions
When the warranty period is expired,or the following situations, services will be charged at reasonable cost and it should be born by the user.
＊ The warranty card was not filled up completely, or not sent back. You can choose send the orginal ones by express mail or finish User Register at //www.aijag.com/reg, the registered product will win 3 month’s warranty extension award based on Ex-factory date.
＊ System failure due to operations incompliance to our operation manual.
＊ Failure or damage caused by improper and careless moving.
＊ Faiure or damage caused by repair ,modification or disassembling at service station not authorized by CHISON.
＊ System failure due to fluctuation of voltage.
5. Complaint Procedure
*We kindly ask the User finish the registeration at //www.aijag.com/reg , so as to save time.
II. Response to customer within 8 office hours, check the detailed information about Product model, Serial Number (SN), and the details. Meanwhile, get the customer name and contact information for verification purpose.
III. Provide professional solutions to customer. The possible defective spare parts will be returned to CHISON for test, repair or replace, please refer to Return Procedure.
IV. Get positive feedback from customer before close the service case.
6. Return Procedure
Any products need to be returned to CHISON, the following procedures should be carried out:
I. Contact with CHISON service center for “ Return Material Authorization ”. The customer should provide the detailed information, such as Model, Serial No.(SN) , and reason for return.
II. Only after the customer get authorized No. from CHISON service center, they could deliver the items back to CHISON.
III. The customer should strictly follow the shipping instruction released by CHISON. All items must be packed well before delivery, and authorized No. must be marked clearly on the packages.
IV. When CHISON get the packages, the service person will notice customer.